Building an AI-Assisted Chat Support System
A tiered chat flow that resolves common customer queries automatically and routes the rest to the right human department, with context carried between conversations.
Real projects, written up properly: what the client needed, how I approached it, what it was built with, and what actually changed as a result.
A tiered chat flow that resolves common customer queries automatically and routes the rest to the right human department, with context carried between conversations.
A Fiverr-scale freelance marketplace built exclusively for the legal industry, covering listings, matching, secure messaging and the full transactional workflow.
A two-sided classifieds platform with negotiation built into the core flow, plus a monetised directory tier for commercial marine traders.
A single HIPAA-compliant platform replacing what would normally take several disconnected tools: multivendor POS, online booking, inventory and clinical operations.
Turning a 5–10 minute blocking process into a background job, and cutting a 1–1.5 minute page load down to 2–5 seconds.
If one of these looks like the problem you're facing, tell me about it — I'll give you a straight answer on scope and approach.
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